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Customer Service Advisor

Job Posted: 9 days ago

Salary: £ 26,230 - 26,230 / Annum
Job Type: Permanent
Location: Stone, Staffordshire

Expire in: 19 days

Job Description

Customer Service Advisor 
   
 Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for.
   
 You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued.
   
 They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole.

Stone (Hybrid Working - 3days wfh / 2 days onsite) 
Salary: £26,230 + uncapped commission 
Shifts worked on a month by month rota basis / 37.5 hours per week (preferences taken into consideration):  Shifts as below:  Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm    
 The Role:
   
 As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You’ll also play a key part in achieving the company goal: helping people get out — and stay out — of debt.
   
 You’ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you’ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements.
   
 On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include: 

Handle inbound and outbound customer contact via phone, live chat, and email 
Negotiate and agree affordable payment plans tailored to individual circumstances 
Manage objections professionally and compassionately 
Work collaboratively with your team to share best practice and improve performance 
Accurately update systems and maintain detailed case notes 
Work towards individual and team targets while delivering excellent customer service    
 Requirements
   
 To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year’s call centre experience, and a conscientious personality.
   
 In addition to this, you will also demonstrate:
  
Proven customer service experience, with excellent listening and communication skills 
Great IT proficiency 
Strong written and verbal English 
Resilient and able to handle challenging conversations 
Self-motivated and target-driven 
Assertive yet compassionate approach 
Strong negotiation and objection handling skills 
Positive, friendly, and a team player 
High attention to detail with the ability to multitask and adapt quickly    
 Additional Information
   
 This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed.
   
 Also to note, as I think it says it all – the wider team recently reported 100% recommendation rate in their employee survey!!
   
 To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you’ll have access to ongoing development, a clear grading structure, and genuine progression opportunities.

£26,230 basic salary + uncapped commission 
Hybrid working (3 days office / 2 days home after probation) 
21 days holiday (+ bank holidays + 4 days over Christmas) 
Flexible shift patterns 
Excellent training  
Mandatory office shutdown between Christmas & New Year 
Company pension scheme 
Company sick pay 
Free onsite parking 
Casual dress days and regular social events 
Mental Health Champions and wellbeing initiatives    
 This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.

 Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies

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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Stone, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!