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Customer Service Advisor

Job Posted: 15 days ago

Salary: £ 13.94 - 13.94 / Hour
Job Type: Temporary
Location: Milton Keynes

Expire in: 13 days

Job Description

Customer Service Advisor
Hybrid 2/3 split 
13.94ph
Shifts between 8 am -9 pm, including 1 weekend in 4

We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands
  
Join a busy Customer Service team as the first point of contact for all customers 
Handle inbound customer calls on a day-to-day basis 
Support customers reporting faults across a range of equipment types 
Check and correct customer account details 
Ensure customer contracts are in place 
Verify that customer equipment is correctly listed  Skills and Experience
  
Confident and professional with a strong customer-focused approach 
Able to handle a wide range of enquiries, including challenging situations 
Well organised with the ability to prioritise workload effectively 
Target-focused and results-driven 
Strong team player with exceptional customer service skills 
Excellent timekeeping 
Professional and calm attitude when dealing with all customers, regardless of call difficulty  
 Working Hours
Full-time role working shifts between 8:00 am and 9:00 pm
Rotating shift patterns worked in full-week blocks:
  
8:00 am – 4:30 pm 
9:00 am – 5:30 pm 
9:30 am – 6:00 pm 
12:30 pm – 9:00 pm  Ad-hoc weekend working (approximately one weekend per month):
  
Saturday: 9:00 am – 5:00 pm 
Sunday: 10:00 am – 4:00 pm 
 
During training, office-based, 5 days per week 
After training, hybrid working with home working on Monday and Friday  
If you like the sound of this role and you fit the above description, then we want to hear from you!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

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