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Customer Collections Specialist

Job Posted: 22 days ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: MK8 0AB

Expire in: 6 days

Job Description

Customer Service Advisor / Collections Advisor
 MUST HAVE FCA / Financial Services Experience

 Location: Milton Keynes (Hybrid Working)
 Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review
 Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm)
Office three days a week—specifically Tuesday, Wednesday, and Thursday.

 An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes.
 This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business.

 The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances.

 Key Responsibilities  
Making outbound and receiving inbound calls to discuss and resolve overdue payments 
Communicating with customers through SMS, email, and webchat 
Offering practical, FCA-compliant solutions to customers in financial difficulty 
Making informed decisions that balance customer needs and business objectives 
Maintaining high standards of service, professionalism, and compliance 
Ensuring full adherence to internal procedures and FCA regulatory requirements 
Supporting wider business teams when required  The Ideal Candidate  
Previous experience in Collections, Credit Control, or Financial Services customer support 
Strong understanding of FCA regulations and Treating Customers Fairly (TCF) 
Confident handling sensitive or difficult conversations with empathy and resilience 
Excellent verbal and written communication skills 
Strong IT skills, including proficiency in Microsoft Office 
Ability to prioritise workload, work well under pressure, and maintain attention to detail 
A proactive, positive attitude with a willingness to go above and beyond  What’s On Offer  
Competitive base salary 
Amazing annual bonus scheme 
Guaranteed annual salary review 
Clear career progression opportunities within a growing business 
Hybrid working model 
Comprehensive benefits package including private healthcare and discounted gym memberships 
Ongoing training and development within a supportive environment 
A collaborative culture that values innovation and continuous improvement  All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards.
 This is more than just a collections role — it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers’ lives.

 Apply now to advance your career in financial services

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Bank details.
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Date of birth.

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Looking for your next career move? Join a top company hiring Customer Collections Specialist job near me in MK8 0AB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!