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Customer Service Advisor

Job Posted: a month ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Temporary
Location: SN3, Stratton Saint Margaret, Borough of Swindon

Expire in: a day

Job Description

Recruiting now for a Part Time Customer Service Advisor to join a friendly team.
About the Customer Service Advisor role:
  * Monday to Friday - No weekends!
  * Part time - 20 hours per week
  * 4 hours per day working between 9am - 5pm i.e. 9am-1pm or 10am-2pm etc
  * £12.71ph
  * Temp to permanent role
  * Office based role in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
  * Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
  * Liaise with various parties including transport providers
  * Liaise with other internal team members
  * Entering information on two different customer record systems
  * Dealing with transport and customer queries
  * Entering information into reporting spreadsheets
  * Build and maintain relationships with key customers
  * Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
  * Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
  * Excellent interpersonal and active listening skills
  * Clear communication skills and a strong command of the English language
  * Strong attention to detail and articulate both verbally and written
  * Ability to work independently
  * Passionate about good customer service experience
To be considered for the Customer Service Advisor role apply today

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