Hiring Now: Customer Service Advisor Near You – Apply Today!

Your Next Customer Service Advisor Job Starts Here – Apply Now!

Customer Service Advisor

Job Posted: 11 days ago

Salary: £ 27,000 - 29,000 / Annum
Job Type: Temporary
Location: BL2, Bolton, Greater Manchester

Expire in: 16 days

Job Description

Customer Service Resolution Specialist (1 Year FTC) - Potenital to go Permanent**

Bolton (Hybrid Working Available)
£27,000 – £29,000 + Attractive Bonus
Monday – Friday

The Opportunity

We’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector.

This is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities.

The Role

As a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience.

Key responsibilities include:

  * Managing and triaging incoming customer queries and ensuring timely responses

  * Handling returns processes and coordinating with internal teams

  * Speaking directly with customers to resolve issues and de-escalate concerns

  * Investigating complaints to identify root causes and prevent recurrence

  * Logging and tracking cases accurately using internal systems

  * Working to SLA targets and ensuring cases are resolved efficiently

  * Acting as the main point of contact for customers throughout the resolution process

  * Escalating complex or high-risk issues where necessary

About You

We’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems.

You’ll ideally have:

  * Strong experience in a customer service or complaints/resolutions role

  * Excellent communication skills (both written and verbal)

  * The ability to manage multiple cases and prioritise effectively

  * Confidence dealing with challenging situations and finding solutions

  * A proactive and detail-oriented approach

  * Good IT skills (Microsoft Office and CRM systems)

What’s in it for You?

  * Competitive salary of £27,000 – £29,000

  * Attractive bonus structure

  * Monday to Friday working (no weekends)

  * Hybrid working options

  * Clear progression and career development opportunities

  * Supportive and collaborative team environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in BL2, Bolton, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!