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Customer Service Advisor

Job Posted: 11 days ago

Salary: £ 27,000 - 29,000 / Annum
Job Type: Permanent
Location: BL1, Bolton, Greater Manchester

Expire in: 16 days

Job Description

Customer Service Resolution Specialist

Bolton (Hybrid Working Available)
£27,000 – £29,000 + Attractive Bonus
Monday – Friday

The Opportunity

We’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector.

This is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities.

The Role

As a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience.

Key responsibilities include:

  * Managing and triaging incoming customer queries and ensuring timely responses

  * Handling returns processes and coordinating with internal teams

  * Speaking directly with customers to resolve issues and de-escalate concerns

  * Investigating complaints to identify root causes and prevent recurrence

  * Logging and tracking cases accurately using internal systems

  * Working to SLA targets and ensuring cases are resolved efficiently

  * Acting as the main point of contact for customers throughout the resolution process

  * Escalating complex or high-risk issues where necessary

About You

We’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems.

You’ll ideally have:

  * Strong experience in a customer service or complaints/resolutions role

  * Excellent communication skills (both written and verbal)

  * The ability to manage multiple cases and prioritise effectively

  * Confidence dealing with challenging situations and finding solutions

  * A proactive and detail-oriented approach

  * Good IT skills (Microsoft Office and CRM systems)

What’s in it for You?

  * Competitive salary of £27,000 – £29,000

  * Attractive bonus structure

  * Monday to Friday working (no weekends)

  * Hybrid working options

  * Clear progression and career development opportunities

  * Supportive and collaborative team environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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