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Customer Service Advisor

Job Posted: 22 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Northampton

Expire in: 5 days

Job Description

Job Title: Customer Service Representative 
Location: Northampton (Office-Based) 
Salary: £28,000 - £30,000 per annum 
Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break) 
Job Type: Full-time, Permanent 

About the Role

We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times. 

Key Responsibilities 

Client Support 

Respond to customer enquiries via email, phone, and live chat 
Provide accurate quotations and resolve queries promptly 

Order Management

Monitor and manage backorders, keeping customers informed throughout
Account Support

Support the Key Account Manager to deliver outstanding client service
Communication

Maintain clear, professional communication with customers and internal teams
Skills & Experience

Previous experience in a customer service or client support role
Strong written and verbal communication skills
Ability to manage multiple tasks and prioritise effectively
Confident using email and live chat platforms; CRM experience is advantageous
Positive, solutions-focused attitude with strong attention to detail

What's on Offer

Competitive salary of up to £30,000
Company-wide profit-sharing bonus scheme
Full-time, office-based role in Northampton
Supportive and collaborative team environment

If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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