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Customer Service Coordinator

Job Posted: 9 days ago

Salary: £ 12.8 - 13.4 / Hour
Job Type: Contract
Location: Northamptonshire

Expire in: 18 days

Job Description

Berry Recruitment is out looking for Customer Service Coordinator on a temp to perm basis. 

Temp to Perm 

Contract - Initially 9 -12 Months with possibility to stay permanent afterwards.

Pay £12.80 up to 13.40 an hour - depending on experience (weekly pay)

Monday to Friday - 8am till 4pm

Start Date - ASAP 

Duties: Customer Service 

Prioritise and process customer orders, requests or queries submitted by telephone or email
Contact all live sites daily ensuring full-service delivery and operational excellence have been achieved. Investigate and resolve customer complaints quickly and efficiently
Maintain thorough and accurate customer service records using Blue Box internal systems
Communicate to your manager and a director any concerns you may have with any customer or supplier 

Duties: Operations 

Follow and adhere to the 5-stage process for all client and supplier accounts
Procurement
Duty of care
Project Live
Reporting
Completion
Obtain tonnages from all services delivered the previous day, ensuring any discrepancies between rate card and actual are updated in the system, to enable accurate invoicing
Ensure all supplier invoices are checked and signed off in line with internal process, ensuring the details are accurate and in line with what's been agreed
Identify profit opportunities within existing and new clients using the Procurement Process
Update internal communication boards with any new site services or sites removed weekly
Ensure housekeeping procedures are followed and maintained on all internal systems, individual workspaces, and communal areas.
Provide direct admin support as and when needed, including diary management, scheduling
appointments, and maintaining filing systems and accounts. 

What you need to have:

Strong communications skills 
Previous experience in a similar role
 Customer Focused with a problem-solving attitude
 Ability to type, have knowledge of Microsoft office and other commonly used It systems. 

If you are interested, please apply with an up to date CV - CV's are being reviewed on a daily basis. 

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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