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Customer Service Advisor

Job Posted: 23 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: RH12 1EH

Expire in: 4 days

Job Description

Location: Horsham | Full-Time | Permanent | £26k + Commission + Benefits

Join one of the UK’s fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don’t just connect homes—we connect people with outstanding service.

About the Role

As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care.

This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.

What you will be doing 

Handling inbound calls from customers with professionalism and empathy
 Resolving billing queries and explaining charges clearly and accurately
Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
Responding to general enquiries about services, packages, and account details
Handling complaints with tact and urgency, aiming for first-contact resolution
 Logging all interactions in our CRM system with precision and detail
 Collaborating with internal teams to escalate and resolve complex issues
Contributing to service improvement by sharing customer feedback and insights 

 What we are looking for

A natural communicator with a warm, confident phone manner
Previous experience in a customer service or contact centre environment (telecoms a plus!)
Strong problem-solving skills and the ability to stay calm under pressure
Tech-savvy and comfortable navigating multiple systems
A team player with a proactive, can-do attitude
Passionate about delivering a 5-star customer experience 

Benefits 

Competitive base salary and commission 
25 days holiday increasing up to 30 days based on length of service and bank holidays
Birthday leave 
50% off broadband after probation and free after 2 years 
Local discounts in Horsham 
Salary sacrifice pension scheme 
Aviva Smart Health
Death in service 
Regular team socials and recognition rewards 

Ready to Join Us?

If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in RH12 1EH! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!