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Customer Service Advisor

Job Posted: 6 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Contract
Location: Cumbernauld, North Lanarkshire

Expire in: 21 days

Job Description

Customer Service Advisor
Based in Cumbernauld | fully office-based role
Full-Time (35 hours) and Part-Time (20 hours) roles available
Shift work on a rota basis | shifts between 7:00am & 11:00pm - 7 days per week
Ongoing Temp contract with a view to becoming permanent
Pay rate of £12.71 per hour + holiday pay

Search Consultancy are delighted to be working with a leading company based in Cumbernauld to recruit multiple Customer Service roles across both Part-Time and Full-Time shift patterns.

The successful candidates will be responsible for providing handling & resolving a wide range of customer enquiries.

Duties involved in this role will include:
* Providing customer support by phone, email or instant message to customers - acting as first point of contact for the business
* Working towards resolutions to customer enquiries, escalating where required
* Troubleshooting customer problems to identify root causes, using available resources appropriately to determine how to resolve
* Ensuring inbound enquiries are appropriately tracked on the company system with full detail taken
* Updating customer information and ensuring accurate entry of contact information
* Ensuring that the highest standard of service is provided at all times in line with company processes

In order to be considered for this role your skills and experience should include:
* Previous experience within Customer Service - either office-based or from a Retail or Hospitality background - this experience is ESSENTIAL
* First class communication skills - both written & verbal
* Solid IT skills with the ability to pick up new systems quickly

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Cumbernauld, North Lanarkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!