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Customer Service Advisor

Job Posted: 24 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Altrincham

Expire in: 4 days

Job Description

Structured, quality-led environment | No weekend working | Clear progression and training | Hybrid working after probation

 If you are experienced in Customer Service Advisor and are seeking a new challenge this could be the opportunity you are looking for. This role involves being first point of contact working in regulated environment where customer outcomes come first. You’ll be trusted to manage queries properly, resolve issues thoroughly, and provide a consistently high standard of service. This is a well-structured role with clear processes, ongoing training, and realistic expectations. You’ll join a supportive team focused on long-term development, giving you the opportunity to build capability and progress within a stable, regulated business.
 
Package & Benefits for the Customer Service Advisor:
 • Salary £30,000 per annum.
 • Monday to Friday office hours with no weekend requirement and hybrid working after probation.
 • Annual salary reviews.
 • 23 days holiday plus 8 bank holidays. Plus a rising holiday entitlement. 
 • Annual company bonus.
 • Study support.
 • Ongoing training and internal progression opportunities.
 • Team-based incentives and social events.
 
About the Company
 This organisation operates within a regulated environment where customer service, compliance, and consistency are central to how the business operates. They invest heavily in employee development, structured processes, and creating a stable, supportive working culture.
 
Key Responsibilities for the Customer Service Advisor:
 • Handle inbound customer queries, providing clear, accurate, and compliant guidance.
 • Manage complaints through to resolution, ensuring fair customer outcomes and accurate documentation.
 • Maintain consistent communication across phone, email, and written correspondence.
 • Work within defined regulatory and operational processes at all times.
 
About You
 • Experience within a inbound customer service environment with KPIs.
 • Proven experience managing customer queries or complaints through to resolution.
 • Experience working within regulated or process-driven environments.

 If you’re looking for a customer service and meet the criteria, click apply with your most recent CV. 

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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Altrincham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!