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Night Shift Customer Service Advisor

Job Posted: 15 days ago

Salary: £ 12.7 - 14 / Hour
Job Type: Contract
Location: Manchester, Greater Manchester

Expire in: 13 days

Job Description

Job Title: Night Shift Customer Service Advisor
Location: Angel Square
Contract: Fixed-term until 31st December
Salary: £12.70 - £14.00 per hour

Role Overview

We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.

Key Responsibilities

Handle inbound calls from customers with empathy, professionalism, and care
Support individuals at sensitive and emotional times, ensuring a high level of customer service
Accurately record customer information and maintain detailed case notes
Complete associated administrative tasks in line with company procedures
Work collaboratively within a small team to ensure service levels are maintained
Adhere to data protection, compliance, and internal policies 

Skills & Experience

Essential:

Previous contact centre or customer service experienceDesirable:

Experience working night shifts
Ability to handle sensitive conversations with empathy and professionalismKey Skills:

Strong communication and active listening
Emotional resilience and empathy
Attention to detail and accuracy
Ability to manage challenging situations calmly 

Shift Pattern & Working Hours

4 days on / 4 days off shift pattern
Working hours: 8:00 PM - 8:00 AM
Average of 37.5 hours per week (over an 8-week period)
10.5-hour shifts per night
Weekend work included  

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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