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Customer Service Advisor

Job Posted: 3 days ago

Salary: £ 26,624 - 29,024 / Annum
Job Type: Permanent
Location: Ringwood, Hampshire

Expire in: 24 days

Job Description

We are looking for people to join the busy team in Ringwood to deal with customer services calls and queries. This is a temp to Perm role.

Salary : : £26,624 per annum plus on target bonus £2,400 per annum

Hours : 40 hours per week - Monday to Friday between 8.30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. – Hybrid working after training

Location : Ringwood

Main Purpose of Role

  * Taking inbound orders

  * Customer service calls

  * Inbound calls include but are not limited to:

      * Placing orders,

      * Setting up/cancelling subscriptions

      * Subscription queries

      * Taking payments and updating customer account information

  * To deliver an exceptional customer experience at all times

  * To deliver the required call quality targets

  * To deliver the required sales targets.

  * To deliver the required productivity targets.

Experience

  * Previous Customer Service experience is essential

  * Experience of delivering against clear targets is essential

  * Previous telesales experience is desirable

  * Previous call centre experience is desirable

  * Full driving licence is desirable

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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