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Customer Service Advisor

Job Posted: 4 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Contract
Location: Newark on Trent, Nottinghamshire

Expire in: 24 days

Job Description

Location: Newark, Nottinghamshire
Salary: £28,000–£32,000 per annum
Contract: 6-month fixed-term, Monday–Friday, core hours 8:00–16:30 (37.5 )

We are looking for a Customer Service Advisor to join a busy team in Newark. In this role, you will work alongside 3 Customer Service Advisors and a Team Leader, collaborating closely with Technical Coordinators and other office team members to deliver excellent service to both B2B and B2C customers.

This position is initially a 6-month fixed-term maternity cover, with the potential to become permanent for the right candidate and based on business needs. You will receive a full 6-week onboarding and training plan, along with a comprehensive handover to ensure your success from day one.

The role involves managing inbound and outbound calls, processing purchase orders, and maintaining workflows using CRM and SAP. It is a varied and busy position, ideal for someone who is organised, detail-oriented, and enjoys having a dynamic day-to-day schedule.

Key Responsibilities

  * Manage inbound and outbound calls while providing outstanding customer service

  * Process orders and maintain workflows using CRM and SAP

  * Carry out general office and administrative duties as required

You will have:

  * Proven experience in customer service within an office environment

  * Excellent telephone communication skills

  * Highly organised, meticulous, and capable of managing multiple tasks simultaneously

  * Confident using CRM, SAP, or similar systems

  * Proactive team player who can work independently when required

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