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Customer Service Advisor

Job Posted: 17 days ago

Salary: £ 14.5 - 14.5 / Hour
Job Type: Temporary
Location: Milton Keynes, Buckinghamshire

Expire in: 10 days

Job Description

Contact Centre Customer Advisor

We are seeking an experienced Contact Centre Customer Advisor to join our highly respected and desirable client based in Milton Keynes.

This is an excellent opportunity for a customer-focused individual looking for a long-term career opportunity with potential for a permanent position.

The Role

You will be the first point of contact for customers, managing enquiries via phone, email, live chat and social media. Working as part of a busy customer service team, you'll provide accurate information, resolve queries efficiently and deliver an exceptional customer experience.

Key Responsibilities

Manage multi-channel customer enquiries.
Resolve queries or escalate where required.
Maintain accurate records using Microsoft Dynamics.
Support customers with enquiries relating to their current account.
Meet service level agreements and quality standards.
Work collaboratively with internal teams to deliver excellent service.Working Hours

Week 1: 8:30am - 4:30pm
Week 2: 9:30am - 5:30pm
Flexibility required to work occasional shifts between 6:00am and 6:00pm during busy periods.
Overtime available.
Hybrid - 3 days in the office and 2 days work from homeAbout You

Previous contact centre or customer service experience.
Excellent communication skills.
Strong IT skills, including Microsoft Office and CRM systems.
Experience handling phone, email, live chat and social media enquiries.
Ability to work under pressure and manage priorities effectively.
Team player with a proactive approach.Apply today for an immediate start!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Milton Keynes, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!