Hiring Now: Customer Service Advisor Near You – Apply Today!

Your Next Customer Service Advisor Job Starts Here – Apply Now!

Customer Service Advisor

Job Posted: 4 days ago

Salary: £ 28,341 - 28,341 / Annum
Job Type: Permanent
Location: Basildon, Essex

Expire in: 24 days

Job Description

Customer Service Advisor
Salary: £28,341.48 + Benefits
Basildon, Essex, CM11 2UF

Permanent – Full Time – 40 Hours

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

  * Experience in a call centre or high-volume customer service role – essential.

  * Confident managing 60+ calls per day alongside administrative tasks – essential.

  * Strong organisational skills with excellent attention to detail.

  * Experience managing a shared inbox and prioritising workload effectively.

  * Clear, professional & confident verbal and written communication skills. – essential.

  * Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).

  * Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

  * Profit Share Discretionary Annual Bonus Scheme

  * 26 Days Holiday plus Bank Holidays

  * Enhanced Pension Plan

  * Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

  * Life Assurance & Accident Cover

  * Share Save

  * Enhanced Maternity & Paternity Pay

  * Work Perks Discounts & Vouchers

  * Buy & Sell Holiday Schemes

  * Flexible Working & Flexible Bank Holidays

  * Cycle to Work

  * Volunteering (2 days paid)

  * Learning & Development Opportunities

  * Extensive Wellbeing Support, including EAP

  * Loyalty & Values Awards

  * Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Basildon, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!