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Customer Service Agent

Job Posted: 25 days ago

Salary: £ 24,000 - 25,000 / Annum
Job Type: Permanent
Location: Southend-on-Sea, Essex

Expire in: 3 days

Job Description

Customer Service Advisor

Location: Southend-on-Sea, Essex
Hours: Monday to Friday with a Saturday on a rota basis

About the Role

We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service.

Key Responsibilities

  * Act as the first point of contact for customers via telephone and email.

  * Deliver a professional, friendly and efficient customer experience.

  * Accurately record and update customer information on internal systems.

  * Respond to customer enquiries and provide timely updates.

  * Liaise with internal departments to ensure queries are resolved efficiently.

  * Work to agreed service standards and performance targets.

About You

  * Previous experience in a customer service or call centre environment.

  * Excellent communication and listening skills.

  * Strong attention to detail and accurate data entry skills.

  * Confident using computer systems and learning new processes.

  * A positive, proactive approach with the ability to work as part of a team.

  * Well organised and able to manage a busy workload

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Agent job near me in Southend-on-Sea, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!