Hiring Now: Customer Service Agent Near You – Apply Today!

Your Next Customer Service Agent Job Starts Here – Apply Now!

Customer Service Agent

Job Posted: 25 days ago

Salary: £ 32,000 - 34,000 / Annum
Job Type: Permanent
Location: Thorpe, Surrey

Expire in: 2 days

Job Description

Customer Service Agent
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.

This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities

  * Act as the primary point of contact for customer service and support enquiries.

  * Manage support cases through their full lifecycle, ensuring timely resolution.

  * Perform first-line diagnosis and qualification of issues.

  * Coordinate engineers, logistics, travel arrangements, and spare parts as required.

  * Escalate issues appropriately and within agreed service levels.

  * Schedule preventative maintenance visits.

  * Liaise with internal departments, customers, and suppliers to ensure effective communication.

  * Produce reports and participate in customer review meetings and conference calls.

Essential Skills

  * Previous experience in a customer service, helpdesk, service desk, or support role.

  * Strong organisational and administrative skills.

  * Excellent communication and customer relationship management abilities.

  * High attention to detail and ability to manage multiple tasks.

  * Commercial awareness and a proactive approach to problem-solving.

Desirable Skills

  * Experience with ticketing or incident management systems.

  * Knowledge of CRM systems, ideally Microsoft Dynamics.

  * Experience with SAP.

  * Exposure to AV, VC, or technology support environments.

What's on Offer

  * Competitive salary dependent on experience.

  * Opportunity to work with international clients.

  * Supportive team environment and career development opportunities.

If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Agent job near me in Thorpe, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!