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Customer Service Agent - Newcastle, UK

Job Posted: 11 days ago

Salary: £ 15 - 20 / Hour
Job Type: Contract
Location: Newcastle upon Tyne, Tyne and Wear

Expire in: 16 days

Job Description

Role: Customer Service Agent 
Type: Contract (6 Months)
Location: Newcastle, UK
Working Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

Acting as first point of contact for Personal Loans account holders via inbound calls
Take responsibility for managing customer information in line with GDPR experience 
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Striving to ensure a first-outcome resolution for our customers
Able to work in a fast-paced environment while ensuring that processes & procedures are followed
Can ensure that customer records are kept accurate and up to date
Able to achieve Key Performance Indicators such as Average Handling TimeRequired: 

Call Centre/Contact Centre Experience
Customer Service ExperienceDesirable:

Financial Customer Service Experience
Personal Loans Service Experience 
Customer Records Management 

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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