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Customer Service Associate

Job Posted: 24 days ago

Salary: £ 12.71 - 16.43 / Hour
Job Type: Contract
Location: Lincoln, Lincolnshire

Expire in: 4 days

Job Description

Customer Service Associate – Corporate Hub

📍 Lincoln (Office Based)
💰 PAYE: £12.71 per hour | Umbrella: £16.43 per hour
🕒 37 hours per week | Monday–Friday (08:00–18:00)
📅 Start: 18th May 2026
📆 Duration: 18 weeks
📌 Ref: OR99156

🌟 The Opportunity

We are currently recruiting 3 Customer Service Associates to join a busy Corporate Hub environment.

This is a fantastic opportunity to work at the heart of local government services, acting as the first point of contact for a wide range of essential services including:

  * Adult & Children’s Social Care

  * Council Housing & Repairs

  * Highways & Transport

  * Libraries & Heritage Services

  * Registration & Community Services

This is a fast-paced, varied role where no two days are the same – ideal for someone who enjoys helping people and making a real difference in the community.

📋 Key Responsibilities

  * Handle inbound and outbound calls in a busy contact centre environment

  * Provide accurate information and support across multiple services

  * Log and process customer enquiries efficiently

  * Maintain high standards of customer care and professionalism

  * Use internal systems and Microsoft Office to manage cases

👤 About You

We’re looking for candidates who:

✔ Have contact centre / telephony experience (essential)
✔ Are confident handling high call volumes
✔ Have excellent communication and listening skills
✔ Are IT literate (Microsoft Office / Windows)
✔ Can work efficiently under pressure
✔ Are passionate about delivering excellent customer service

🏢 Location & Working Pattern

  * 📍 Based in Lincoln City Centre (office-based role)

  * 🕒 37 hours per week

  * ⏰ Shifts between 08:00 – 18:00 (Monday to Friday)

  * 🚫 No weekends or bank holidays

🎓 Training & Support

You’ll receive:

  * Full induction and onboarding

  * Ongoing training and development

  * Support from an experienced team

💡 Why Apply?

✨ Gain valuable public sector experience
✨ Be part of a supportive and dynamic team
✨ Work in a role that genuinely impacts people’s lives
✨ Develop your customer service and admin skills

📩 Apply Now

If you have strong customer service experience and are looking for your next opportunity in a rewarding, fast-paced environment — we want to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Associate job near me in Lincoln, Lincolnshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!