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Customer Service Coordinator

Job Posted: 2 hours ago

Salary: £ 24,000 - 24,570 / Annum
Job Type: Permanent
Location: Woking, Surrey

Expire in: a month

Job Description

Customer Service Coordinator

Woking 

£24,570pa 

Job Role 

To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Respond to customer enquiries via phone, email, and other communication channels.
Provide accurate information on products, services, and processes.
Resolve customer issues efficiently and escalate where necessary.
Maintain accurate customer records and process requests in line with company procedures.
Build positive customer relationships and support customer retention.
Work collaboratively with colleagues to deliver excellent service.
Meet individual and team performance targets.Skills and Experience

Excellent verbal and written communication skills.
Strong organisational and problem-solving abilities.
Good attention to detail and ability to manage multiple tasks.
Competent IT skills, including Microsoft Office.
Previous customer service or administrative experience.
Friendly, professional, and customer-focused.
Positive team player with a proactive approach.
Resilient, adaptable, and able to remain calm under pressure

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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