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Customer Service - Czech

Job Posted: a day ago

Salary: £ 26,520 - 26,520 / Annum
Job Type: Permanent
Location: BT1, Belfast, City of Belfast

Expire in: a month

Job Description

Czech-speaking Customer Support Advisor – Social Media & Email

Are you fluent in Czech and English and looking for a full-time role where you can use your language skills every day?

We're recruiting for a Czech-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.

This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.

What you'll be doing

You'll support customers with a range of everyday enquiries, including:

  * Missing orders

  * Payment queries

  * Product availability

  * Order amendments

  * Cancellations

  * General customer questions via social media and email

You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.

What's on offer

  * £26,520 per year

  * Full-time, permanent role

  * 40 paid hours per week

  * Hybrid working: 2 days in the Belfast office, 3 days from home

  * Rotational shifts between 8am and 12am, Monday to Sunday

  * 28 days paid holiday

  * Employee assistance support

  * Employee discount benefits

  * Stock purchase scheme

  * Gym discount

  * Insurance discounts

What we're looking for

  * Excellent Czech and English written and verbal skills

  * At least 6 months' customer service experience

  * Strong knowledge of social media

  * Social media or content moderation experience would be a bonus

  * Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday

  * Local to Belfast

  * Able to work from home with at least 10Mbps broadband

Apply now

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service - Czech job near me in BT1, Belfast, City of Belfast! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!