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Customer Service - Dutch

Job Posted: a day ago

Salary: £ 26,520 - 26,520 / Annum
Job Type: Permanent
Location: BT1, Belfast, City of Belfast

Expire in: a month

Job Description

Dutch-speaking Customer Support Advisor – Social Media & Email
Are you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day?
We're recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.
This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
You'll support customers with a range of everyday enquiries, including:
  * Missing orders
  * Payment queries
  * Product availability
  * Order amendments
  * Cancellations
  * General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
  * £26,520 per year
  * Full-time, permanent role
  * 40 paid hours per week
  * Hybrid working: 2 days in the Belfast office, 3 days from home
  * Rotational shifts between 8am and 12am, Monday to Sunday
  * 28 days paid holiday
  * Employee assistance support
  * Employee discount benefits
  * Stock purchase scheme
  * Gym discount
  * Insurance discounts
What we're looking for
  * Excellent Dutch and English written and verbal skills
  * At least 6 months' customer service experience
  * Strong knowledge of social media
  * Social media or content moderation experience would be a bonus
  * Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
  * Local to Belfast
  * Able to work from home with at least 10Mbps broadband
Apply now

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