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Customer Service Executive

Job Posted: a month ago

Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Colchester, Essex

Expire in: a day

Job Description

Customer Service Executive - Location: Colchester ESSEX

Hours: 07:30 - 16:30 (slightly flexible, e.g., 08:00 - 17:00)

We're on the lookout for a enthusiastic Customer Service Executive to join our Colchester office following an internal restructure. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy supporting a dynamic sales team, this is your chance to make an impact!

What You'll Do

As a Customer Service Executive, you'll be the voice of our company, connecting with customers, solving problems, and ensuring every interaction leaves a positive impression. You'll play a key role in keeping our operations smooth and supporting the sales team in achieving their goals.

Your day-to-day adventures will include:

Being the first point of contact for customers via phone, email, and web chat
Providing proof of delivery (PODs) and resolving queries quickly
Processing sales orders, raising invoices, and creating packing lists
Managing customer accounts, data, and onboarding forms (modern slavery, sustainability, ISO certification)
Supporting the sales team during busy periods or absences
Upselling, making product recommendations, and making lead qualification calls
Helping with exciting projects like special product codes and recycling initiatives

What We're Looking For

People who love helping customers and thrive on problem-solving
Strong communicators with a knack for organisation
Team players who can multitask and stay calm under pressure
would be advantage if you speak German
Previous experience in customer service, sales support, or admin is a bonus, but enthusiasm counts too!

Why You'll Love Working Here

Be part of a friendly, supportive team where your contributions matter
Enjoy a structured yet flexible working schedule
Competitive salary and 25 days holiday
Opportunity to grow and take on new challenges in a dynamic environmentIf you're ready to bring energy, positivity, and a passion for service to our team, we want to hear from you!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Colchester, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!