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Customer Service Representative

Job Posted: 5 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: CO1, Colchester, Essex

Expire in: 23 days

Job Description

Job Title: Customer Service Representative

Location: Colchester, Essex (free parking)

Salary: Starting salary from £27,000 pa - depending on relevant CS experience

Benefits: 23 days leave + 8 BH – rises with service to 26 days + Paid day for your birthday, Free lunch each day, Employee awards, 6 month probationary period then eligible for Share scheme bonus

Hours: Monday to Friday

7.30am to 4.30pm – 40 hours per week

No remote or hybrid working

Customer Service Representative Role

Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines.

The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end-to-end order processing, maintaining customer satisfaction, and supporting operational efficiency.

Knowledge of logistics and supply chain processes including internation shipping an advantage

Customer Service Representative candidate requirements

IT & Data Handling Skills

  * Excel – for reporting and data analysis

  * Confident use of business systems and tools including MS Word, Excel and PowerPoint

  * Working knowledge of SAP a distinct advantage

  * Accurate data entry and record-keeping

  * Clear and professional verbal and written communication

  * Strong active listening skills

  * Ability to identify issues quickly and resolve effectively

  * Confidence in handling complaints and complex situations

  * High level of accuracy in order processing and data management

  * Ability to identify discrepancies and prevent errors

  * Strong prioritisation and multitasking skills

  * Ability to meet deadlines and service level targets

  * Comfortable working in a fast-paced, changing environment

  * Resilient and calm under pressure, professional handling of complaints

  * Ability to de-escalate and negotiate solutions

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in CO1, Colchester, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!