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Customer Service Executive

Job Posted: 15 days ago

Salary: £ 24,500 - 25,000 / Annum
Job Type: Permanent
Location: Inverness, Highland

Expire in: 13 days

Job Description

Job Title: Customer Service Executive
Location: Inverness
Salary: £25,000 per annum
Job Type: Permanent / Full-time (35 hours per week)

Key Responsibilities

• Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
• Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
• Manage and maintain your customer pipeline while meeting service and performance targets.
• Provide ongoing support to customers who may need additional assistance before their service is fully operational.
• Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.
• Assist with responding to customer queries and interactions across social media channels where required.

Requirements

Essential
• Previous experience in a call centre or office-based customer service role.
• Strong communication skills and a customer-focused approach.
• Ability to manage multiple enquiries while maintaining a high standard of service.
• Comfortable working as part of a team to achieve shared goals.

Desirable
• Experience within telecommunications, utilities or a similar service led industry.

What’s on Offer

• Salary: £25,000 per annum
• Benefits: Company benefits package including holiday and pension
• Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am–5pm, approximately 1 in 3)
• Career development: Opportunity to grow within a supportive and expanding organisation

About You

• Friendly, approachable and naturally customer focused.
• A strong communicator who enjoys helping people and solving problems.
• Organised, proactive and able to manage tasks efficiently in a fast paced environment.

Apply Now

For more information, contact Lauren at Global Highland

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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