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Customer Service Executive

Job Posted: 10 days ago

Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Witney

Expire in: 18 days

Job Description

We are recruiting a Customer Service Executive for an established and fast-growing manufacturer. 
 
As a Customer Service Executive, you will play a key role in delivering outstanding service to customers. You will develop a strong understanding of customer needs, process orders efficiently and accurately, and provide proactive solutions to any issues that arise. This role requires a high level of professionalism, attention to detail, and a genuine commitment to exceeding customer expectations. 
 
Key Responsibilities 
 
Customer Service & Order Management 
. Build and maintain strong customer relationships 
. Process orders with speed and accuracy 
. Recommend alternative products when items are out of stock 
. Promote new products and initiatives 
. Maximise order fulfilment by liaising with Supply Chain and Warehouse teams 
. Provide clear and confident product information over the phone 
 
Customer Experience 
. Deliver exceptional service, consistently going above and beyond 
. Develop a detailed understanding of individual customer requirements 
. Demonstrate empathy and offer practical, achievable solutions 
. Communicate clearly and effectively, both verbally and in writing 
. Handle complaints professionally, aiming for positive resolution 
 
The ideal candidate will be friendly and professional with good attention to detail and a high level of accuracy.

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