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Customer Support

Job Posted: 2 days ago

Salary: £ 15 - 15 / Hour
Job Type: Contract
Location: Abingdon, Oxfordshire

Expire in: a month

Job Description

Peopleforce Recruitment for a Customer Contact Specialist in Abingdon for one of our long-standing healthcare partners. This company provides workplace health services by supporting employers monitor employee health, identify risks, and keep workplaces safe using testing and health data.

You’ll work as a Customer Service Specialist in the Occupational Health team in Abingdon.

Your main job is to:

  * Help customers book health services

  * Answer questions (by phone and email)

  * Make sure everything runs smoothly and on time

You’re basically the first point of contact for customers and play a big role in their overall experience.

What you’ll do

  * Answer customer queries clearly and professionally

  * Book appointments/services and guide customers through the process

  * Organise clinic schedules and make sure appointments are set up correctly

  * Work with external providers to deliver services on time

  * Coordinate with internal teams (like clinical and lab teams)

  * Follow processes and hit targets (KPIs/SLAs)

  * Do admin tasks to support operations

What they’re looking for

  * Good communication skills (written and spoken)

  * Some customer service experience (preferred, not essential)

  * Comfortable using IT (Word, Excel, Outlook)

  * Salesforce experience is a bonus

  * Good at problem-solving and managing workload

  * Customer-focused and organised

Key qualities

  * Customer-focused – you care about giving great service

  * Proactive – willing to improve processes

  * Results-driven – able to meet targets

  * Supportive – work well with others

  * Reliable – contribute to long-term success

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support job near me in Abingdon, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!