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Customer Service Executive

Job Posted: 7 days ago

Salary: £ 28,000 - 31,000 / Annum
Job Type: Permanent
Location: Bournemouth, Dorset

Expire in: 20 days

Job Description

Customer Service Executive

Location: Bournemouth
Salary: £28,000 to £31,000 per annum
Job Type: Full Time | Permanent

About the Role

TeamJobs are recruiting for a Customer Service Executive to join a well established and growing business based in Bournemouth.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.

Benefits

£28,000 to £31,000 per annum

33 days annual leave including Bank Holidays

Company pension

Company sick pay

Career development and progression opportunities

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Monday to Friday working

Modern office environment

The Role

As a Customer Service Executive, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You'll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.

Key Responsibilities

Respond to customer enquiries via telephone and email.

Deliver a professional and friendly customer experience.

Coordinate appointments and schedule engineers where required.

Manage customer cases from enquiry through to resolution.

Keep customers updated throughout the process.

Liaise with internal departments to resolve queries efficiently.

Support customers with technical and operational enquiries.

Build strong relationships with customers and contractors.

Maintain accurate records using the company's CRM system.

About You

We're looking for someone who has:

At least two years' experience within a customer service, customer support or operations role.

Excellent communication and telephone skills.

Strong organisational skills with the ability to manage multiple priorities.

A proactive approach to problem solving.

The ability to remain calm and professional in a busy environment.

A positive, team focused attitude.

Good IT skills, including Microsoft Office, and confidence using CRM systems.

Apply Today

If you're looking to join a growing business where you can develop your career and make a real difference to the customer experience, we'd love to hear from you.

Apply today or contact TeamJobs for more information.

TJCOM

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Bournemouth, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!