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Customer Service Executive

Job Posted: 24 days ago

Salary: £ 25,500 - 28,000 / Annum
Job Type: Permanent
Location: CM1, Chelmsford, Essex

Expire in: 4 days

Job Description

Customer Service Executive
  * Chelmsford
  * Salary: Up to £28,000 + Bonus Scheme
  * Hours: Full Time – No Weekends
  * Must drive due to location
About the Opportunity
A growing retailer specialising in storage solutions near Chelmsford is looking for a Customer Service Executive to join their friendly, supportive team.
We’re looking for a customer-focused problem solver who thrives in a fast-paced, multi-product environment—someone who can confidently support customers across a wide range of products and has solid experience handling complaints and resolving challenging situations.
What Makes This Role Stand Out
  * Work with a diverse product range serving both domestic and business customers
  * Be the voice of the brand, managing customers from enquiry through to resolution
  * Join a supportive, growing business where your input matters
  * Enjoy a great work-life balance – no weekends
What We’re Looking For
  * Proven experience in customer service within an online retail environment
  * Strong experience handling customer complaints and difficult conversations is essential
  * Confident dealing with high volumes of complaint calls, resolving issues calmly and professionally
  * Comfortable handling multiple product queries with accuracy and confidence
  * Experience managing courier issues, damages, delays and customer expectations
  * Strong verbal and written communication skills
  * High attention to detail and good organisational ability
  * Calm, patient and solutions-driven approach under pressure
  * Comfortable using systems and working both independently and as part of a team
  * Must drive due to location
Key Responsibilities
  * Deliver excellent customer service via phone, email, and live chat
  * Handle a high volume of customer complaints, taking ownership to resolve issues effectively
  * Manage challenging conversations with professionalism and empathy
  * Support customers with advice across a range of storage solutions
  * Accurately process orders and manage enquiries from start to finish
  * Resolve delivery issues, damages, and complaints in a timely manner
  * Build product knowledge across multiple categories
  * Handle day-to-day administrative tasks
  * Maintain a positive and professional customer experience at all times
Working Hours
Two-week rotating schedule:
Monday: 7:30am–5:00pm or 8:00am–5:30pm
Tuesday–Thursday: 8:00am–5:00pm or 8:30am–5:30pm
Friday: 8:00am–4:30pm
No weekends
Benefits
Bonus scheme
Casual dress
Employee discount
Free on‑site parking

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Looking for your next career move? Join a top company hiring Customer Service Executive job near me in CM1, Chelmsford, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!