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Customer Service

Job Posted: 10 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Banbury

Expire in: 17 days

Job Description

Customer Service & Home Delivery Coordinator
 
 Location: Banbury 

 Salary: Up to 27k 

 Contract: Permanent / Full‑Time

Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.

This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments.

What You’ll Be Doing

Providing a high level of customer service via email and telephone
Managing and processing home delivery orders accurately
Liaising with internal teams, warehouses, retailers, and delivery carriers
Responding promptly to customer enquiries and transport‑related queries
Handling delivery issues, failures, and general service questions
Investigating customer complaints and resolving them efficiently
Escalating complex issues to the Line Manager when required
Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives

 What We’re Looking For

Self‑motivated and able to work independently when needed

 Excellent verbal communication skills

 Strong organisational abilities and attention to detail

 Confident handling confidential information

 A team player who works flexibly to achieve shared goals

 Someone who takes ownership of customer issues and sees them through to resolution

 Comfortable working in a multicultural environment

 Able to work both independently and as part of a team

Experience & Qualifications

NVQ Level 3 in Customer Service, Administration, or equivalent

 Proven experience in a similar customer service or home delivery role

 Excellent telephone manner

 Strong IT and data‑entry skills, including experience with spreadsheets

 Background in a call centre, help desk, or similar environment is beneficial

If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service job near me in Banbury! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!