Hiring Now: Customer Service Near You – Apply Today!

Your Next Customer Service Job Starts Here – Apply Now!

Customer Service

Job Posted: 10 days ago

Salary: £ 15 - 15 / Hour
Job Type: Contract
Location: Abingdon, Oxfordshire

Expire in: 18 days

Job Description

Customer Contact Specialist - Abingdon

This role is part of the Occupational Health Customer Service team within the Toxicology business unit.

You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard.

You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.

What you will do

  * Answer customer queries by phone and email

  * Provide professional, clear, and helpful support

  * Resolve issues quickly and accurately

  * Manage and complete Occupational Health service bookings

  * Help guide customers through the booking process

  * Ensure appointments are set up correctly

  * Open and manage clinic schedules

  * Make sure resources are in place for appointments

  * Work with external suppliers to keep services running smoothly

  * Act as a link between customers and internal teams (clinical, laboratory, etc.)

  * Ensure information is shared clearly and issues are resolved quickly

  * Support collaboration across teams

  * Follow standard operating procedures

  * Meet KPIs and service level agreements (SLAs)

  * Complete general administrative tasks

  * Support continuous improvement of processes

Skills and experience needed

Essential

  * Good written and spoken communication skills

  * Strong IT skills (Word, Excel, Outlook)

  * Ability to prioritise workload and meet deadlines

  * Strong problem-solving skills

  * Customer-focused and quality-driven approach

Desirable

  * Previous customer service experience

  * Experience in healthcare or a service-based environment

  * Experience with Salesforce

Personal qualities they want

  * Customer-focused and service-driven

  * Calm and effective in a fast-paced environment

  * Organised and reliable

  * Strong team player

  * Detail-oriented

  * Open to change and continuous improvement

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service job near me in Abingdon, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!