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Customer Service Manager

Job Posted: 10 hours ago

Salary: £ 13.05 - 13.05 / Hour
Job Type: Temporary
Location: Hove, Brighton and Hove

Expire in: a month

Job Description

Customer Service Manager

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).

Key Responsibilities:

  * Provide world-class customer service via phone, email, social media, and live chat.

  * Ensure customers are supported efficiently and effectively at every touchpoint.

  * Offer expert technical advice before purchase to build customer confidence.

  * Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.

  * Liaise with manufacturers and customers to resolve queries and finalise technical drawings.

  * Manage shipping and delivery data through our CRM.

  * Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes:

  * A passion for customer service and helping people.

  * Strong communication and interpersonal skills.

  * Ability to work collaboratively in a team environment.

  * Positive, hardworking attitude.

  * Comfortable working with numbers and metric measurements.

The successful candidate will have experience in (preferred, but not essential):

  * 1+ years in an administrative or customer service role.

  * Experience in home interiors, window coverings, or online retail is a bonus (but not essential).

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

  * 24/7 access to NHS approved GP telephone support and prescription services

  * Access to the UKs largest employees discount platform

  * Specialist medical assistance and support hotline

  * Weekly pay

  * Hundreds of gym discounts

  * 24/7 access to mental health crisis support and counselling

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment

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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Hove, Brighton and Hove! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!