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Customer Service Manager

Job Posted: 7 hours ago

Salary: £ 38,000 - 45,000 / Annum
Job Type: Permanent
Location: Leicester, Leicestershire

Expire in: a month

Job Description

Customer Service Manager - Order Fulfilment & Manufacturing Supply Chain

Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical.

Salary c£(phone number removed) + Excellent Benefits

East Midlands

Commutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire

The Role

An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.

This is not a traditional customer service role. It sits at the centre of:

* Manufacturing 

* Supply chain 

* Customer delivery performance 

You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.

Key Responsibilities

* Lead and develop a customer service / fulfilment team (5 reports) 

* Manage order flow from receipt through to delivery 

* Coordinate cross-functional activity across: 

o Production 

o Planning 

o Procurement 

* Act as escalation point for delivery-critical issues 

* Drive customer satisfaction and service performance 

* Support SIOP / demand planning processes 

Environment

* Make-to-order manufacturing 

* Complex supply chains 

* Global customer base 

* Time-critical delivery expectations 

Requirements

* Experience in manufacturing or engineering environment 

* Strong understanding of supply chain / order fulfilment 

* ERP system experience 

* Proven leadership or team development capability 

* Ability to manage customer expectations in complex scenarios 

Package

* £38,000 - £45,000 

* Development and progression opportunities 

* Pension + benefits 

Ready to Apply? 

If you're ready to take on this exciting, high-impact role, we'd love to hear from you! 

Send us your CV today, quoting reference LX (phone number removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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