Expire in: 18 days
Customer Services Manager
Guildford
£37,000
An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare.
Key Responsibilities
Manage daily fulfilment operations, including order processing and routing
Oversee customer service across multiple channels and handle escalations
Monitor performance against KPIs (SLAs, accuracy, customer satisfaction)
Lead, coach, and develop operational teams
Identify and implement process improvements
Work with internal teams to ensure efficient service delivery
About You
Proven experience in team management in a customer services environment
Strong leadership and organisational skills
Customer-focused with excellent communication
Analytical and confident using data to drive decisions
Experience with CRM or similar systems
Qualifications
GCSEs/A-Levels (or equivalent)
Relevant management or improvement qualifications desirableDo not include the following in your job application, CV, or cover letter:
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Guildford, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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