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Customer Service Manager

Job Posted: 10 days ago

Salary: £ 37,000 - 37,000 / Annum
Job Type: Permanent
Location: Guildford, Surrey

Expire in: 18 days

Job Description

Customer Services Manager

Guildford 
 £37,000 

An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare.

Key Responsibilities

Manage daily fulfilment operations, including order processing and routing
Oversee customer service across multiple channels and handle escalations
Monitor performance against KPIs (SLAs, accuracy, customer satisfaction)
Lead, coach, and develop operational teams
Identify and implement process improvements
Work with internal teams to ensure efficient service delivery 

About You

Proven experience in team management in a customer services environment
Strong leadership and organisational skills
Customer-focused with excellent communication
Analytical and confident using data to drive decisions
Experience with CRM or similar systems 

Qualifications

GCSEs/A-Levels (or equivalent)
Relevant management or improvement qualifications desirable

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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