Hiring Now: Customer Service Manager Near You – Apply Today!

Your Next Customer Service Manager Job Starts Here – Apply Now!

Customer Service Manager

Job Posted: 11 days ago

Salary: £ 33,000 - 38,000 / Annum
Job Type: Permanent
Location: Tamworth

Expire in: 16 days

Job Description

Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level.
   
 Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position.
  
 Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. 
   
 As the Customer Service Manager, you will:
  
Lead, coach, and develop a high-performing Customer Service team 
Ensure delivery of KPIs, SLAs, and service standards 
Manage escalations and complex customer complaints to resolution 
Improve processes to increase efficiency and accuracy 
Use data to identify trends and drive continuous improvement 
Collaborate with Supply Chain, Sales, Technical, and Operations teams 
Support key accounts and ensure service alignment across departments 
Contribute to senior-level reporting and service strategy    
 As the Customer Service Manager, you will have:
  
Proven experience leading high-performing Customer Service teams 
Strong coaching and people development capability 
Confidence handling escalations and complex service challenges 
A data-driven mindset with the ability to improve KPIs and service performance 
Excellent communication and stakeholder management skills 
A calm, solutions-focused approach under pressure 
Strong organisation skills and the ability to manage competing priorities effectively

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Tamworth! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!