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Customer Service & Operations Assistant

Job Posted: 6 days ago

Salary: £ 28,100 - 28,100 / Annum
Job Type: Permanent
Location: Derby, Derbyshire

Expire in: 22 days

Job Description

Customer Service & Operations Assistant

Salary: £28,100 per annum
Hours: Monday to Friday, 8:30am – 5:30pm
Saturday: Every other Saturday, 8:30am – 12:00pm, with time off in lieu
Contract: Permanent, Full-Time

We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business.

This is a varied, hands-on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day.

You'll speak with customers face-to-face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed.

Your Day-to-Day

  * Dealing with customers face-to-face, over the phone and by email

  * Coordinating bookings, collections and deliveries

  * Completing customer paperwork and checking documentation

  * Updating systems and maintaining accurate records

  * Getting out and about to complete collections and deliveries when required

  * Carrying out basic checks and reporting any issues

  * Helping resolve customer queries quickly and professionally

  * Supporting colleagues with the day-to-day running of the operation

  * Managing changing priorities within a busy working environment

What We're Looking For

You'll need to be confident, reliable and comfortable dealing with different people throughout the day. We're particularly interested in someone who enjoys a role with plenty of variety and isn't afraid to get stuck in.

You'll also need:

  * Previous customer service, administration or operational experience

  * A full UK driving licence held for at least 12 months, with no more than 6 points

  * Confidence driving as part of your working day

  * Good communication and people skills

  * Strong attention to detail

  * Basic IT and administration skills

  * The ability to work at pace and use your own initiative

  * A flexible, hands-on approach and willingness to support the wider team

If you're looking for a permanent role where you're not stuck doing the same thing every day and enjoy combining customer interaction with practical responsibilities, we'd be keen to hear from you

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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