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Customer Service & Order Management Executive

Job Posted: 5 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: HP2, Hemel Hempstead, Hertfordshire

Expire in: 23 days

Job Description

Customer Service & Order Management Executive
Hemel Hempstead, Hertfordshire | Full-time | Hybrid
£27,000k+ depending on experience

About Mogo Direct

Mogo Direct is a well-established, family-run business supplying high-quality furniture to customers across education, hospitality, offices and homes. We pride ourselves on being reliable, responsive and easy to deal with — and our customer service is at the heart of that.

The Role

This is not a typical call-centre role.

We’re looking for a proactive and organised individual to take ownership of customer enquiries, manage orders and help keep everything running smoothly behind the scenes.

You’ll be a key part of a small, friendly team — speaking directly with customers, coordinating with suppliers, and making sure issues are resolved quickly and professionally.

What You’ll Be Doing

  * Managing customer enquiries via phone and email from start to resolution

  * Processing and coordinating customer orders accurately

  * Liaising with suppliers to track orders and resolve issues

  * Handling returns, delivery queries and occasional escalations

  * Working closely with colleagues to solve problems quickly

  * Supporting day-to-day operations across the business

What We’re Looking For

  * Previous experience in customer service, sales support or a similar role

  * Strong communication skills and a confident, professional phone manner

  * Highly organised with good attention to detail

  * Able to prioritise tasks and stay calm under pressure

  * Comfortable taking ownership and solving problems independently

  * A positive, reliable team player

Why Join Us?

  * Friendly, supportive and down-to-earth team

  * A varied role where you can make a real impact

  * Stable, growing business with a strong reputation

  * No weekend work – Monday to Friday, 9am–5pm

  * We offer a hybrid working pattern: 4 days per week in our Hemel Hempstead office and 1 day working from home

How to Apply

Please send your CV along with a short cover note.

In your cover note, include a brief example of a time you handled a difficult customer situation or solved a problem.

Applications without this may not be considered

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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