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Customer Service Representative

Job Posted: 20 hours ago

Salary: £ 24,570 - 24,570 / Annum
Job Type: Permanent
Location: Carlisle, Cumbria

Expire in: a month

Job Description

Location: Carlisle, Cumbria
Salary: £24,570 (depending on experience) + performance bonus
Contract: Full-time, permanent

About the Role

We’re looking for a Customer Services Representative to join a growing, forward-thinking energy business that’s redefining how communities receive and experience heat and energy.

If you’re passionate about customer advocacy, thrive in a fast-paced environment, and are motivated by making a tangible difference, this role offers the perfect platform to grow your career.

Experience in district heating or energy networks is welcomed but not essential — what matters most is apositive attitude, empathy, and a desire to deliver excellence.

What You’ll Do

  * Be the first point of contact for customer enquiries, ensuring swift, empathetic, and effective resolutions.

  * Support continuous improvement by helping to design and implement new systems and processes.

  * Handle billing queries, account reconciliations, and meter readings within our customer platform.

  * Prepare and issue customer communications, reports, and updates.

  * Assist with complaint resolution and ensure customers receive clear, fair, and respectful communication.

  * Coordinate appointments between customers and engineers, ensuring smooth logistics and communication.

  * Contribute to the company’s mission to provide cleaner, smarter, and more sustainable energy solutions.

About You

You’re an organised, self-motivated, and solutions-focused person who enjoys problem-solving and delivering high-quality work. You’ll bring:

  * Excellent verbal and written communication skills.

  * A friendly, empathetic, and professional approach with customers.

  * The ability to stay composed and constructive under pressure.

  * Strong organisational skills and an eye for detail.

  * Competence with Microsoft Office and general digital literacy.

  * Experience in customer service or call centre environments (preferred).

  * A collaborative mindset, balanced with the confidence to work independently.

  * Experience in logistics, scheduling, or coordination is an advantage.

We offer:

  * £24,570 base salary (DOE)

  * Discretionary bonus based on individual and business performance

  * 25 days holiday + bank holidays (option to buy/sell up to 5 days)

  * Pension plan

  * Private healthcare scheme

  * Cycle-to-work and electric vehicle lease schemes

  * Health and wellbeing support

  * Ongoing learning and development

  * Company laptop and equipment provided

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Carlisle, Cumbria! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!