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Customer Service Representative

Job Posted: 2 days ago

Salary: £ 26,277 - 26,277 / Annum
Job Type: Permanent
Location: Shipley, Bradford

Expire in: 25 days

Job Description

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
The Role
As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.
Key Responsibilities
  * Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.
  * Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
  * Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
  * Log and escalate complaints in line with company policy and timescales.
  * Support customers with self-service tools and digital channels.
  * Work collaboratively across teams to deliver seamless resolutions.
  * Manage workload effectively to meet key performance targets.
  * Provide constructive feedback on processes to help enhance the customer experience.
  * Carry out additional operational support activities as required.
About You
We’re looking for someone who is:
  * Passionate about delivering exceptional customer service.
  * An excellent communicator - professional, clear, and empathetic.
  * Organised and able to work on their own initiative.
  * Confident using Microsoft Office and social media platforms.
  * A collaborative team player who thrives in a fast-paced environment.
Experience & Qualifications:
  * Minimum 2 years’ experience in a customer service environment.
  * GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.
Interested?
Apply now to find out more about this exciting opportunity and take the next step in your customer service career

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