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Customer Service Representative

Job Posted: 8 days ago

Salary: £ 25,887 - 25,887 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 20 days

Job Description

Customer Service Representative - Edinburgh

Salary: £26,000 per annum
Location: Edinburgh
Working Pattern: Monday to Friday
Hours: Full-time
Contract: Permanent

Ready to take your customer service career to the next level?

Are you an experienced Customer Service or Contact Centre professional who enjoys speaking to customers, solving problems and making sure people receive the right support?

We're looking for a confident and customer-focused Customer Service Representative to join an established organisation in Edinburgh, supporting a diverse range of business customers.

This is a fantastic opportunity for someone who enjoys a fast-paced environment, takes pride in delivering great service and wants to build their experience within a professional, supportive organisation.

The Role

As a Customer Service Representative, you'll be a key point of contact for business customers, helping them with a variety of queries and making sure their experience is as smooth and positive as possible.

Every day will be different, with you using your communication and problem-solving skills to understand what customers need and find the right solution.

Your responsibilities will include:

Handling inbound customer calls and enquiries from business customers

Understanding customer requirements and providing accurate information and advice

Taking ownership of customer queries and seeing them through to resolution

Supporting customers with account, billing and service-related enquiries

Resolving issues efficiently while maintaining a high standard of customer service

Updating customer records and internal systems accurately

Managing more complex or challenging customer situations professionally

Identifying issues that require escalation and ensuring they are passed to the appropriate team

Working towards agreed KPIs, quality standards and service levels

Communicating clearly and professionally with customers across telephone and written channels

Working closely with colleagues and other teams to resolve customer queries

Ensuring all customer information and interactions are recorded accurately

Why join?

This is a great opportunity to join an established organisation where you can develop your customer service skills and gain valuable experience working with business customers.

You'll be joining a supportive team where communication, teamwork and customer experience are central to the role.

The role offers:

£26,000 per annum

Hybrid working in Edinburgh

Permanent, full-time employment

A professional and supportive working environment

Opportunities to develop your customer service and communication skills

Valuable B2B customer service experience

The opportunity to develop your career within an established organisation

A varied role where you'll deal with different customers and situations every day

Interested?

If you're an experienced Customer Service or Contact Centre professional looking for a new challenge in Edinburgh, we'd love to hear from you.

You don't need to have previous experience in the industry - if you're confident with customers, enjoy solving problems and are looking for an opportunity to develop your career, this could be the perfect next step.

Apply today with your CV and a member of our recruitment team will be in touch to discuss the role in more detail.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!