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Customer Service Specialist

Job Posted: 21 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Great Shelford

Expire in: 7 days

Job Description

Job Description

Do you want to be part of something extraordinary?

We’re on the lookout for an enthusiastic and highly motivated Customer Service Specialist to join our dynamic team within the Lettings Department in Great Shelford.

As a Customer Service Specialist, you’ll play a vital role in delivering exceptional tenancy support services to our branches, landlords, and tenants—making a real impact every single day.

If you're passionate about people, property, and providing top-tier service, this is your chance to thrive in a workplace that truly values you.

What we can offer you as a Customer Service Specialist:

Industry leading training and development
                        
Support in training towards ARLA – NFOPP qualifications
                        
Starting with 23 days holiday with additional for length of service, plus a day off for your birthday
                        
Clear career progression opportunities
                        
Collaborative, rewarding and fun environment.
                        
Team incentives
                        
24/7 AIG Smart Health (including virtual GP) coverage for you and your family.
                        
Employee discounts and Wellness programme

Key responsibilities of a Customer Service Specialist:

Act as a point of contact, managing the effective resolution of queries from clients and colleagues.
                        
Dealing promptly and courteously to communication from landlords, tenants, contractors, and internal partners.
                        
Providing a first-class service to maximise customer retention.
                        
Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Skills and Experience required to be successful as a Customer Service Specialist:

Outstanding Customer Service skills
                        
Detail oriented, organised, and solid administration skills
                        
Excellent verbal and written communication skills
                        
IT literate (MS Office, internet, email systems)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Customer Service Specialist job near me in Great Shelford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!