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Customer Service Specialist Stoenhouse

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Contract
Location: GL10 3EZ

Expire in: 21 days

Job Description

Our Client, a leader in the Oil & Gas industry, are currently looking for a Customer Service Specialist (Invoicing and Shipping) for 6 to 12 months contract in Stonehouse
  
Rate: based on experience £13/h - £16/h 
Working hours 37.5 hrs 7:30-15:30 
5 days while training to be in the office. Then if the contractos is able to pick up the work with minimal support we can offer hybrid  Summary
 We are looking for a detail-oriented Customer Service Specialist to support our outbound logistics and invoicing processes. This role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.

 Responsibilities
  
Process invoices for international Intercompany Customers 
Coordinate orders and shipments between Manufacturing and customers including export control checks. 
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. 
Perform administrative functions supporting customer service functions and sales order entries. 
Maintain record of asset delivery progress and invoicing. 
Process customer orders and generate accurate invoices 
Coordinate outbound shipments and book freight with carriers 
Work closely with the warehouse to prioritise and schedule orders 
Ensure export documentation and classifications are correct 
Manage shipment tracking and maintain related records 
Handle customer queries, credits, returns, and claims 
Support administrative tasks, including obtaining export certificates  
 Experience & Exposures:
  
Previous experience in a customer service or administrative role 
Strong attention to detail and ability to work in a fast-paced environment 
Proficient in Microsoft Office (Excel, Outlook) and Power BI (user) 
SAP experience preferred 
Basic knowledge of export processes (e.g. commodity codes) is an advantage

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