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Customer Service Supervisor

Job Posted: a month ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: PE2, Chesterton, Cambridgeshire

Expire in: 7 hours

Job Description

We are seeking a proactive and customer‑focused Customer Service Supervisor to lead a customer support team. This role involves overseeing daily workflows, strengthening key customer relationships, and ensuring the delivery of an exceptional service experience.

The responsibilities of the Customer Service Supervisor include but are not limited to:

  * Serve as the primary point of contact for high‑value or priority customers.

  * Build and maintain strong, trust‑based relationships to support long‑term customer satisfaction.

  * Manage escalations and assist the team with complex queries or cases.

  * Lead, coach, and support the service team to maintain high performance and operational efficiency.

  * Identify process improvements and training needs to enhance service delivery.

Skills, Experience & Key Candidate Attributes of the Customer Service Supervisor:

  * Background in customer service or service operations.

  * Excellent written and verbal communication skills; confident in handling phone‑based interactions.

  * Strong problem‑solving capabilities with a solutions‑focused mindset.

  * Proficiency with common office software and customer service platforms.

  * Highly organised, detail‑oriented, and able to remain calm under pressure.

So, if you are an efficient and proactive Customer Service Supervisor and you want to make a real difference to a growing company, then apply now

Before You Apply

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Looking for your next career move? Join a top company hiring Customer Service Supervisor job near me in PE2, Chesterton, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!