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Customer Service Supervisor

Job Posted: 4 days ago

Salary: £ 26,500 - 28,000 / Annum
Job Type: Permanent
Location: Tewkesbury

Expire in: 24 days

Job Description

Customer Service Supervisor (Progression to Manager) 
Location; Tewkesbury 
Competitive Salary + Benefits

Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long-term growth.

The Role 
You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function. 
Key Responsibilities

Team Leadership & Development 
. Support, coach and develop a team of administrators 
. Conduct 1:1s, training and performance reviews 
. Motivate the team to achieve KPIs and service targets 
Operational Management 
. Oversee daily workflows and team productivity 
. Analyse performance data and identify improvements 
. Drive efficiency and service enhancements

Customer Experience 
. Handle escalated queries and complex issues 
. Maintain a high level of professionalism and service quality 
. Support initiatives to improve customer satisfaction

Training & Compliance 
. Onboard new team members 
. Ensure processes and standards are followed 
. Carry out quality checks and provide feedback

What We're Looking For 
. Strong communication and interpersonal skills 
. Leadership potential or previous supervisory experience 
. Ability to motivate and develop others 
. Excellent organisation and problem-solving skills 
. Resilient, adaptable and solution-focused mindset

What's On Offer 
. Competitive salary 
. 24 days holiday plus bank holidays 
. Christmas shutdown 
. Company pension 
. Free parking 
. Casual dress environment 
. Clear progression into a Manager role

Why Apply? 
This is more than just a supervisory role, it is a genuine opportunity to grow into management within a supportive and forward-thinking business.

Apply now and take the next step towards leadership. 
. Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road! 
. Or simply call or email on: P: (phone number removed) M: (phone number removed) 
E: 

CheltPro

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Supervisor job near me in Tewkesbury! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!