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Customer Service Team Leader

Job Posted: 12 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Exeter, Devon

Expire in: 15 days

Job Description

Location: Exeter City Centre

Salary: £28,000–£32,000 DOE

Hours: Monday–Friday, 37 hours per week (office‑based)

Benefits: 6 weeks holiday + bank holidays!

Are you an experienced people leader who thrives in a fast‑paced, customer‑focused environment? Do you enjoy supporting a team, staying calm under pressure, and creating a positive experience for every customer who walks through the door? If so, this could be your next career move.

My client is looking for a Customer Services Team Leader to join their friendly, supportive team in the heart of Exeter. This is a hands‑on leadership role where you’ll guide a team of Customer Service Advisors and Administrators, ensuring exceptional service delivery both face‑to‑face and over the phone.

What You’ll Be Doing:

  * Leading, supporting, and developing a team of customer service and administrative staff

  * Providing day‑to‑day coaching, guidance, and performance support

  * Handling customer enquiries in person and over the phone

  * Managing challenging or sensitive situations with patience, empathy, and professionalism

  * Ensuring compliance with internal processes and administrative procedures

  * Overseeing on-boarding and training for new team members

  * Prioritising workload and helping the team stay organised in a fast‑moving environment

  * Maintaining a calm, solutions‑focused approach even during busy periods

What are the traits required in the Customer Service Team Leader role:

  * Proven experience leading a customer facing team

  * Strong background in customer service, ideally in a fast paced environment

  * Confident dealing with customers face‑to‑face and over the phone

  * Ability to stay calm, patient, and professional with difficult or emotional situations

  * Experience with on-boarding, training, and coaching team members

  * Strong organisational skills and the ability to prioritise effectively

  * A natural problem‑solver who can think on their feet

  * Understanding of compliance and administrative processes

  * Experience in the healthcare sector is an advantage, but not essential

What You’ll Get:

  * £28,000–£32,000 DOE

  * 6 weeks holiday plus bank holidays

  * Monday–Friday, no weekends

  * A supportive, friendly team environment

  * A role with genuine career progression opportunities

  * A central Exeter location with great transport links

Why Apply?
You’ll be part of a warm, collaborative team where your leadership makes a real difference every day. If you’re looking for a role where you can grow, develop, and help shape a high‑performing customer service function, this is the perfect next step. Please do apply now

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Exeter, Devon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!