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Customer Services Advisor

Job Posted: a month ago

Salary: £ 24,000 - 25,000 / Annum
Job Type: Permanent
Location: GU1, Guildford, Surrey

Expire in: 20 hours

Job Description

Customer Services Advisor - Guildford
£24,000 - £25,000 DOE per annum
Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service.
You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey.
Key Responsibilities:
  * Handle new business quotations.
  * Respond to customer enquiries regarding policy cover and benefits.
  * Manage and respond to customer enquiries received via email and telephone.
  * Issue documentation
  * Support the onboarding of new clients, ensuring correct processes and compliance standards are followed.
  * Assist with training and mentoring new team members where required.
  * Work collaboratively with colleagues across departments to deliver a smooth customer experience.
  * Contribute to ongoing process improvements and problem solving within the team.
  * Support the wider business in achieving new business and service objectives.
  * Complete relevant training and professional development programmes.
Experience and Skills Requirements:
  * GCSE (or equivalent) in English and Mathematics
  * Strong communication and interpersonal skills
  * Excellent attention to detail and organisational ability
  * A genuine passion for customer service
  * Ability to manage relationships with both customers and business partners
  * Confidence in handling queries and solving problems
Personal Attributes:
  * Customer-focused with a passion for delivering excellent service
  * Highly organised with the ability to prioritise workload effectively
  * Strong communicator with excellent listening and problem-solving skills
  * Collaborative team player who enjoys supporting colleagues
  * Motivated to learn, develop and challenge existing processes where improvements can be made
  * Professional, reliable and able to work accurately under pressure
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

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