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Customer Services Executive

Job Posted: 25 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Worcestershire

Expire in: 3 days

Job Description

Customer Service Executive 

Redditch, Worcestershire | Full-Time | Office Based Salary: £26,000

 Start Date: 24th August
  
 Join a Brand-New Team and Help Reconnect Customers.  
 We're delighted to be supporting a leading holiday and leisure business with recruitment of multiple Customer Service Executives to join a newly created team. This company are well established in their field and are only continuing to grow. This is a fantastic opportunity to join a newly created team focused on reconnecting with previous customers, building relationships, gathering feedback, and helping the business better understand customer needs. As one of the first hires in this new function, you'll have the chance to make a genuine impact while developing valuable customer engagement skills within a brilliant organisation who hold their customers at the heart of everything they do.
  
 The Role 

You'll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn't a hard-sales position. The focus is on customer engagement and relationship building, although you'll identify opportunities to introduce customers back into the sales journey where appropriate.
  
 Key Responsibilities  
Contact previous and existing customers via telephone and email 
Re-engage customers who haven't booked recently 
Build positive and professional customer relationships 
Understand customers' preferences and future plans 
Gather customer feedback and valuable market insight 
Accurately update customer records and interactions within the CRM system 
Manage follow-up activity and customer communications 
Identify opportunities that can be referred to the sales team 
Work towards individual and team KPIs 
Deliver outstanding customer service during every interaction  About You 

We're looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.
  
 You'll ideally be:
  
A confident and friendly communicator 
Comfortable making outbound calls 
Resilient and positive 
Naturally curious and able to build rapport quickly 
Organised with good attention to detail 
Self-motivated and proactive 
Comfortable using computer systems and CRM platforms  Experience in customer service, retail, hospitality, telesales, customer engagement or similar roles would be beneficial, but it's not essential. Attitude, personality and willingness to learn are what matter most.
  
 Career Development

 This role offers an excellent opportunity to join a growing business at the start of an exciting new initiative. For individuals who demonstrate the right attitude and performance, there will be opportunities to progress into other areas of the business, including Sales, Business Development and other commercial career paths.
  
 Benefits  
Annual basic salary £26,000  
20 days annual leave plus Bank Holidays 
Retail discount platform 
Pension salary sacrifice scheme 
Cycle to Work scheme 
Car leasing scheme 
Holiday buy-back scheme 
Employee Assistance Programme and wellbeing support 
Annual company conference 
Educational visits and industry familiarisation opportunities  Working Hours: Monday to Friday 9:00am - 5:30pm 37.5 hours per week

If you're a people person who enjoys building relationships and wants to be part of a business with genuine opportunities to grow your career, we'd love to hear from you.
  
 Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
  
 Thank you for taking the time to apply

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Looking for your next career move? Join a top company hiring Customer Services Executive job near me in Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!