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Customer Services Representative

Job Posted: 20 hours ago

Salary: £ 25,000 - 29,000 / Annum
Job Type: Permanent
Location: Wingrave, Buckinghamshire

Expire in: a month

Job Description

Waste & Recycling Advisor
Location: Buckinghamshire
Employment Type: Full Time
Salary: £25-29,000 per annum + performance-based bonus
About Us
Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we’re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team.
If you’re a confident communicator with a passion for sales, customer service, and closing warm leads, we’d love to hear from you.
The Role
As a Waste & Recycling Advisor, you’ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach.
You’ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed.
Key Responsibilities
Answer incoming calls and respond to customer emails within agreed SLAs and KPIs
Make proactive outbound calls to grow sales and nurture customer relationships
Listen carefully to customer needs and provide tailored waste management solutions
Take ownership of customer enquiries, including escalated issues or complaints
Administer customer accounts, including data cleansing, bookings, reports, and invoice queries
Communicate effectively across our depot network to resolve customer queries
Meet and exceed performance targets for quality, productivity, and sales conversion
Essential Requirements
Strong written and verbal communication skills
Self-motivated with a proactive, can-do attitude
Ability to work independently and as part of a team
Calm under pressure and able to manage multiple tasks
Excellent attention to detail and organisational skills
A strong desire to win business and outperform targets
The Person We’re Looking For
Minimum 1 year’s experience in customer service, outbound sales, or telesales
Confident, resilient, and target-driven with a positive mindset
Comfortable making and receiving high volumes of calls
Able to handle rejection while staying motivated
A true team player with a collaborative and creative approach
Willingness to learn – waste industry knowledge is an advantage but not essential
Remuneration & Benefits
Competitive salary plus performance-based bonuses
Friendly, high-achieving team environment
Ongoing training and development
Company pension scheme
28 days’ holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years)
How to Apply
To be considered, please complete our Situational Judgement Test (SJT) using the link below:
👉 (url removed)
Candidates whose responses best align with our expectations will be invited to interview

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