Hiring Now: Customer Success & Account Manager Near You – Apply Today!

Your Next Customer Success & Account Manager Job Starts Here – Apply Now!

Customer Success & Account Manager

Job Posted: a month ago

Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Abbotsley, Cambridgeshire

Expire in: 2 days

Job Description

We're recruiting a Customer Success & Account Manager on behalf of a well-established, ambitious business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport. This is a permanent, full-time position for someone who thrives on owning relationships properly and bringing structure and consistency to a busy, high-paced production environment.

This is not a passive account management role. You'll be the link between Sales, Client Services and Production — the person clients turn to when things get complex, time-sensitive or need resolving quickly. You'll manage a broad client base, handle escalations with authority, follow through on every enquiry and ensure nothing slips through the cracks. If you are commercially switched on, calm under pressure and genuinely invested in client relationships, this is a role worth looking at closely.

Main Responsibilities:

  * Taking ownership of customer success, retention and account growth across a busy client base

  * Acting as the central point of communication between Sales, Client Services and Production

  * Managing inbound enquiries, qualifying opportunities and distributing leads where appropriate

  * Ensuring every enquiry is followed through properly and nothing is left unresolved

  * Handling urgent escalations and high-priority client situations with speed and professionalism

  * Managing complaints through to resolution and overseeing credit note processes

  * Supporting slow payer conversations and contributing to commercial accountability

  * Using CRM systems to track opportunities, communications and account activity

  * Improving visibility and consistency across the full customer journey

Skills/Experience:

  * Experience in customer success, account management, client services or commercial operations — essential

  * Background in large format print, branded environments, exhibitions or a related production environment — essential

  * Commercially aware with a clear understanding of how account management drives retention, growth and profitability

  * Confident managing inbound enquiries, complaints and escalations through to resolution

  * Organised and proficient using CRM systems to manage account activity and pipelines

  * Calm under pressure with the ability to prioritise effectively in a fast-moving environment

  * Strong communicator — comfortable having difficult conversations when needed

  * Process-driven with a proactive, follow-up focused approach to client service

Salary & Working Hours:

Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours and location will be provided upon application.

Benefits:

  * Competitive salary dependent on experience

  * Join a business with a strong industry reputation and ambitious growth plans

  * Work within an experienced, collaborative team

  * A role with real ownership, variety and commercial impact

  * Be part of a company that genuinely values people who take initiative and care about client relationships

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Success & Account Manager job near me in Abbotsley, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!